FAQs

At this time, we do not offer gift cards.

We accept Visa, Mastercard, and American Express. We also accept PayPal, Apple Pay, AfterPay, and ShopPay. We are unable to accept cheques or money orders.

We're happy to help! Please submit a form on our Contact Us page, or send us an email at [email protected].

Do note, our inbox is extra busy during the holidays, so replies may take a little longer than usual. Rest assured, we'll be in touch as soon as reach your ticket!

Please email us at [email protected] with the word "Cancel" in the subject line as soon as possible. We cannot guarantee that we'll be able to cancel your order once it's been placed but we'll do our best!

Unfortunately, we cannot update the address on an order after it has been placed. Our team can attempt to cancel it but please know we cannot guarantee order cancellations. In the event that your order is returned to us, we are happy to reship it or provide a refund. However, we cannot refund or replace orders that have been delivered to the address originally provided. If you need further assistance regarding this, please reach out to us at [email protected].

Unfortunately, edits cannot be made to an order after it has been placed, so we highly recommend double checking your items before completing your purchase. You can also email our team at [email protected] for further assistance, but do know we cannot guarantee that we can make any changes.

For the full list of authorized retailers that carry Versed products, head HERE.

At this time, we currently do not offer any samples as we are trying to be mindful of our impact on the environment. That being said we do have a 30-day satisfaction guarantee, so if a product doesn't work out, just reach out to us at [email protected] for further assistance. Please be sure to specify which product from your order you're having issues with and the reason why it didn't work out for you.

We’ve partnered with Passport Shipping to service our international customers in Canada and the UK. We can also be found internationally through our retail partner Revolve. Please note, we cannot accept orders that are shipped to PO boxes or freight forwarders. For the full list of retailers we've partnered with, you can find that list HERE.

We ship everywhere in the continental U.S. as well as Hawaii and Alaska. (Heads up: You may experience slightly longer delivery times when shipping to Hawaii and Alaska.) Additionally, we cannot accept orders that are shipped to P.O. boxes or freight forwarders.

Yes, we offer Free Domestic Shipping (5-8 business days, excluding weekends and holidays) on all orders $40+ USD before tax and shipping costs. For orders under $40, we charge a flat rate of $7.99 USD.

Orders made on our site are typically processed within 2-4 business days, excluding weekends and holidays. Orders placed by 1 PM ET, Monday through Friday, are processed the same day and then it's off to the shipping carriers! Once the carrier accepts and scans your package, you'll receive an email notification with your tracking information.

Do note, during peak holiday periods, processing and shipping may take a little longer than usual. Our team's working as quickly as we can to get your order to you — thank you for your patience and understanding in the meantime!

Pre-order dates are specified on the product page. Please note, if you order other products alongside this pre-order, ALL ordered contents will not ship until the pre-ordered product is back in stock.

If you have any additional questions, please reach out to our team at [email protected] for further assistance!

Orders arrive 5-8 business days after processing and we always follow up with an email that has all your details as soon as your shipping label is printed.

Please note, higher holiday volume may lead to longer processing times and carriers may experience delays once your order is in transit. That said, our team's working diligently to get your order in your hands!

At this time, we currently do not offer free shipping for international orders, so we sincerely apologize for any inconvience this may have caused. Do know our team is currently looking into more affordable shipping options, but until then we thank you for your patience and understanding in the meantime. If you have any additional questions regarding international shipping, please feel free to reach out to us at [email protected] for further assistance.

We are so sorry to hear that! Please send an email to [email protected] for further assistance. Please be sure to include a picture of the received items for confirmation purposes.

Occasionally, there are instances where the tracking may be marked as "delivered" with the package arriving in the next few business days. If your order is still not delivered within 3 business days from the delivery date, please reach out to our team at [email protected] for further assistance.

We're so sorry you didn't receive the correct order! Please send a picture of the received items to [email protected] and let our team know what was missing — they'll be sure to take care of your issue ASAP.

We issue exchanges or refunds for products returned within 30 days. We are unfortunately unable to refund shipping charges. If you didn’t love a Versed product, please reach out to [email protected] and we’ll address any questions or concerns. If required, a return label will be sent to you and a $7.99 return label fee will be deducted from your refund. Products marked "Final Sale" are not eligible for return. We closely monitor return activity for abuse and reserve the right to limit returns or exchanges without notice. Please see our Terms of Service for additional details about our return policy.

Returns and exchanges are done on a case-by-case basis. To initiate a return or exchange, please send an email to [email protected] and provide the reason for your request along with the full name of the product(s) you are inquiring about. Once we have this information, we’ll be glad to assist you. Kindly note that return shipping fees and original shipping costs may not be refundable, depending on the circumstances.

Returns are processed within 8-12 business days of confirmation of delivery from the carrier. We initiate your refund on our end but depending on your bank's policy, please allow 5-10 business days for the refunded amount to show on the original payment method.

Please allow 5-10 business days for the refunded amount to show on the original payment method. If you still do not see your refund after this time, please feel free to reach out to us at [email protected] for further assistance.

We get it and you are not alone—skincare can be confusing. If you're looking for recommendations, send a message to [email protected] with your skin type and skin concerns and we'll be happy to help.

No. We’re a clean brand meaning we use non-toxic ingredients—both natural and lab-created. While there are no regulated definitions of “clean" beauty or “all-natural" beauty, we define our clean product philosophy as focusing on the good (ingredients that are safe and effective whether natural or synthetic) and cutting the bad (toxic or questionable ingredients that can cause more harm than good—again, whether natural or synthetic). After all, not all "natural" ingredients are good for you and your skin and not all synthetic ingredients are bad.

Yes and we wouldn’t have it any other way! We’re free of parabens, sulfates, and over 1350+ questionable ingredients.

If you're avoiding soy, skip the following products.

Skincare: Press Restart Gentle Retinol Body Lotion, Press Restart Gentle Retinol Serum, Soft Cleanse Hydrating Cream Cleanser, The Purist Daily Gel Cleanser

Color Cosmetics: Cashmere Color Smoothing Lip Blush, Easy Brow Tinted Brow Gel, High Points Illuminating Sticks, Shade Swipe Blush Stick, and Skin Solution Serum Concealer

Versed Nut & Tree Nut Definition: Although there is no official cosmetic definition for 'Nuts' or 'tree nuts', Versed utilizes the FDA’s Tree Nut definition and list for food allergies as our standard definition for Nuts. 

Here is the list of ingredients Versed considers as Nuts or Tree Nuts:
Almond
Black walnut
Brazil nut
California walnut
Cashew
Filbert (hazelnut)
Heartnut (Japanese walnut)
Macadamia nut (bush nut)
Pecan
Pine nut (pinon nut)
Pistachio
English and Persian walnut

Neither Versed nor the FDA classifies the following as tree nuts or nuts: coconut, beech, butternut, chestnut, chinquapin, coconut, cola/kola, ginkgo, hickory, palm, pili, and shea. Although peanuts are classified as legumes, we do not use any peanut-derived ingredients in our products.

Skincare: Silk Slip Conditioning Lip Oil (All Shades)

Color Cosmetics: Mood Lighting Glow Drops (All Shades)

If you're avoiding gluten, skip the following products:

• Dew Point Gel-Cream Moisturizer
  
• Shade Swipe Blush Stick
• High Points Illuminating Stick

Please consult with your doctor.

Our products do not contain synthetic fragrances, however, a few of our products contain essential oils or flavor/aroma.

Skincare: Day Dissolve Cleansing Balm contains essential oils, which help clarify the skin and provide a therapeutic scent and experience.

Color Cosmetics: Cloud Polish Exfoliating Lip Scrub contains vanilla flavor. Cloud Wrap Lip Recovery Mask contains vanilla mint flavor/aroma.

Great questions! Send us a note at [email protected] and we'll help you get started.

You can find a list of our authorized partners HERE. If you have any additional questions, please feel free to reach out to us at [email protected] for further assistance.

Great question! There is a "period after opening" symbol either on the box or on the product itself to show how long the product is good for once opened. If you're having any trouble locating this, please feel free to reach out to [email protected] for further assistance.

We're so sorry to hear that! Please reach out to our team at [email protected] for further assistance.

Yes! Versed is proudly vegan and cruelty-free (we love our furry friends!) and certified by the great folks at Leaping Bunny.

Sustainability has always been our focus. Our package selections aim to reduce the introduction of virgin (new) plastic material into the environment, while ensuring the safety and integrity of both the formulation and the package. Therefore, our primary packaging uses a combination of post consumer recycled plastic (PCR), recyclable and alternative materials as well as 100% FSC-certified paper for all of our boxed items to ensure responsible sourcing.

If you ever have any suggestions, please shoot them over to us at [email protected] or DM us @versed on Instagram or TikTok.

Since accepted materials can vary based on Municipalities, check with your local curbside recycling program to find out what type of recyclables they pick up or simply bring your items to the recycling station located at the front of every Target store. The store accepts all plastics (among other things) and will make sure your empties are recycled properly. Don't forget to disassemble and rinse all pieces before drop off!!

Our manufacturer selection process includes vetting partners based on the quality of their formulas (of course), their ability to produce at accessible prices, and equally as important: their commitment to a comprehensive set of Good Manufacturing Practices (GMPs). Our GMPs at Versed include requirements specific to safe and fair labor (which includes fair wages), product safety, and environmental stewardship. Our GMPs also forbid forced labor, underage labor, hazardous work environments, harassment, and discrimination based on race, sex, sexual orientation, gender identity, pregnancy status, political opinions, religion, age, and disability unrelated to an individual’s ability to perform the work required by the job.

All of our products are vegan, certified cruelty-free by Leaping Bunny, and formulated to the European Union's extensive clean and safe ingredient standards.

Please send any partnership or collaboration request to [email protected] for further assistance. 

If you're curious about this, please reach out to us at [email protected] so we can chat.

We’re always looking for people to co-create with and vet our formulas. Follow us on Instagram @versed to stay in the loop with what we’re working on, participate in product testing, and chat about all things skin. And if you just want to drop some feedback, email us at [email protected].

Check out our current openings HERE. Don't see what you're looking for? Follow Versed on LinkedIn to be the first to know about new opportunities.